Quick guide & presentation: sign-in steps, security best practices, troubleshooting, & official resources.
Uphold is a multi-asset trading and wallet platform that allows users to buy, sell, hold, and transfer cryptocurrencies, fiat currencies, and precious metals from a single account. This guide focuses on securely signing in to your Uphold account, protecting access, and troubleshooting common sign-in issues. :contentReference[oaicite:0]{index=0}
Because Uphold holds financial assets and personal data, protecting your account with strong, layered authentication minimizes the risk of unauthorized access, theft, or social-engineering attacks. Uphold provides resources on security measures and recommendations for account protection. :contentReference[oaicite:1]{index=1}
Go to the official Uphold login page or open the Uphold mobile app (iOS / Android). Always confirm the URL and SSL padlock in your browser when signing in. :contentReference[oaicite:2]{index=2}
Enter your registered email or phone and your password. If you've forgotten your password, use the official "Forgot password" flow in the Help Center. :contentReference[oaicite:3]{index=3}
If 2FA is enabled, provide the one-time code from your authenticator app (recommended) or SMS where supported. Authenticator apps (TOTP) are stronger than SMS. :contentReference[oaicite:4]{index=4}
Uphold may request verification steps (e.g., confirming a code sent to email or phone). Review device prompts carefully before approving. If you see unexpected verification requests, treat them as suspicious and contact support. :contentReference[oaicite:5]{index=5}
Check that your authenticator app is synced correctly (time-based). If using SMS, ensure your device has signal and is not blocking messages. Use the account recovery options documented in Uphold’s Help Center. :contentReference[oaicite:6]{index=6}
If you suspect unauthorized access or your account is locked, immediately contact Uphold support via official channels and follow the “Report something” security pages. Consider temporarily revoking linked sessions and changing passwords from a secure device. :contentReference[oaicite:7]{index=7}
Before troubleshooting locally, check Uphold’s status page to see if an outage or maintenance is affecting logins or wallets. Outages are listed and updated on the status portal. :contentReference[oaicite:8]{index=8}
Choose a long passphrase with mixed characters and avoid reusing passwords from other services.
Authenticator apps (e.g., Google Authenticator, Authy) are preferred over SMS because SMS can be intercepted via SIM swapping.
Ensure your recovery email and phone number are secure and current; remove access for devices you no longer use.